Research & Testing
How to ask the right user research questions
Jeremiah Lam • Feb 26, 2020
All templates
Repeat this customer satisfaction survey at regular intervals to see how customers are responding to changes in your product, like new features or UX changes.
Template by
Mithilia Fox, UX Research Lead @ Stack Overflow
How to adopt user surveys that collect insights on customer satisfaction and create a great checkpoint with users.
Through a mix of open and closed questions, you’ll add context to usage data, from what users like to their frustrations.
Identify user trends over time through periodically repeating this survey, we recommend quarterly!
Introduce a scalable template that can deliver actionable insights as regularly as you require, with just a few clicks.
PRO
Test new feature satisfaction
Product • Feedback Survey • Satisfaction Survey
Test new feature satisfaction
Pinpoint any challenges users may have that require attention and iteration
Get fast NPS feedback
Product • Marketing • Feedback Survey
Get fast NPS feedback
Collect insights to understand user satisfaction and brand perception
PRO
Deep dive into NPS feedback
Product • Marketing • Feedback Survey
Deep dive into NPS feedback
Grow customer satisfaction and positive brand perception insights over time
PRO
Measure onboarding success
Product • Satisfaction Survey • Marketing
Measure onboarding success
Improve your onboarding experience
Welcome screen
How often do you use [Product]?
Multiple Choice
Overall, how satisfied are you with [Product]?
Opinion Scale
Do you find [Product] useful?
Yes/No
What is your favourite thing about [Product]?
Open Question
What do you think needs the most improvement?
Open Question
Thank you screen