Research & Testing
How to ask the right user research questions
Jeremiah Lam • Feb 26, 2020
All templates
Get regular satisfaction insights
Repeat this customer satisfaction survey at regular intervals to see how customers are responding to changes in your product, like new features or UX changes.
Template by
Mithilia Fox, UX Research Lead @ Stack Overflow
What you'll learn
How to adopt user surveys that collect insights on customer satisfaction and create a great checkpoint with users.
Through a mix of open and closed questions, you’ll add context to usage data, from what users like to their frustrations.
Identify user trends over time through periodically repeating this survey, we recommend quarterly!
Introduce a scalable template that can deliver actionable insights as regularly as you require, with just a few clicks.
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Welcome screen
How often do you use [Product]?
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Overall, how satisfied are you with [Product]?
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Do you find [Product] useful?
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What is your favourite thing about [Product]?
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What do you think needs the most improvement?
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Thank you screen