User Research
The best user research questions and how to ask them
Test new feature satisfaction PRO
How do you know your features are hitting the right mark with customers? You could guess, or you could gather continuous insights by sending out a feature satisfaction survey. Discover how customers respond to new features, whether their workflow is improved or impacted by updates, and how they really feel when they use your product.
What you'll learn:
Discover whether your product features are reaching user expectations—and add context to adoption data.
Identify the challenges and pain points users may have experienced using your feature to help inform future iterations and solutions.
Deepen your understanding of users' wants and needs to support your wider product development and roadmap.
A scalable way to bring user insights to the product team, at every stage of the product design process.
How to use
1
Log in to your Maze account (if you haven’t got one, don’t worry—it’s free to join).
2
Select this feature satisfaction survey template from the gallery.
3
Modify blocks and copy to your preference.
4
Do a pilot test with somebody in your organization (preferably, not on your team).
5
All good? Then it’s time to set it live and wait for the feedback to roll in!
How do I create an insightful feature satisfaction survey?
How do I create an insightful feature satisfaction survey?
To get the most effective feedback from your users, you need to ask the right questions—and in the right way. To help you get started, here’s some tips and resources for research questions:
Use Maze’s 350+ Question Bank. If you’re struggling to find the words or scared of missing a crucial research question, don’t worry—we’ve got your back. Asking the right research questions can be difficult, so that's why we created a Question Bank with 350+ questions for you to use. Get it here.
Ask different question types in your survey. Your choice of question types depend on what your research goals are and how much detail you’re looking to collect. Here’s a few examples to help:
- Multiple choice questions: the most common question type asked in surveys, multiple choice is a great way to yield high response rates as they don’t require too much effort from participants. However, you’ll need to add some qualitative question types to your survey if you’re looking for deeper context.
- Multi-select questions: similarly to multiple choice questions, multi-select questions yield high response rates—the only difference is participants can (and are encouraged to) select more than one option.
- Scale questions: also know as ‘Likert scale’, these questions help gauge customer sentiment in an easy, visual way. Just ensure your scale is clearly marked so users understand what to do, and don’t switch options around on different questions—this just causes confusion and will skew your results.
- Open-ended questions: the best question type for capturing feedback in a user’s own words—you can really tap into the mindset and context of real people to help your research. Although it’s harder to collect responses with open questions, simple tricks like not including required word counts can encourage more people to share their thoughts.
- Yes/No questions: While a closed-ended question like ‘yes’ or ‘no’ won’t give you much qualitative information, it can be very useful when zooming out to see the bigger picture on your users. Just be careful with your question wording—look out for double-negatives!
Frequently Asked Questions
What is a feature satisfaction survey?
What is a feature satisfaction survey?
A feature satisfaction survey is similar to a product satisfaction survey, except the focus is on gathering key feedback on a specific feature rather than your product as a whole.
What can satisfaction survey results be used for?
What can satisfaction survey results be used for?
With Maze, you can view results of your satisfaction surveys in automated, shareable reports. So whether your Product team needs to view feedback on a new feature, or your Customer Support team deserves praise for helpful service, making key learnings accessible to everyone couldn’t be simpler.
What can feedback survey results be used for?
What can feedback survey results be used for?
With Maze, you can view results of your satisfaction surveys in automated, shareable reports. So whether your Product team needs to view feedback on a new feature, or your Customer Success team deserves praise for helpful service, making key learnings accessible to everyone couldn’t be simpler.
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A-mazeing to meet you!
Welcome Screen
How was your [Feature] experience?
Context Screen
How satisfied are you with [Feature]?
Opinion Scale
How was your overall experience with [Feature]?
Opinion Scale
Any problems accessing/setting up [Feature]?
Yes/No
What was the issue?
Open Question
Did the [Feature] work as expected?
Yes/No
What didn't work as expected?
Open Question
Will you continue using [Feature]?
Yes/No
Why?
Open Question
Do you have any other thoughts/feedback on [Feature]?
Open Question
Thank You!
Thank You Screen